SPEECHAGENT
The Third Ear of Your Agent
Your call center leaders will prick up their ears: the patented SpeechAgent picks out content from telephone conversations and makes connections. Your agents are provided with additionally acquired information on their monitors without having to type in a question. This reduces error rates and increases the ability of your agents to advise callers.
It could look something like this:
"I would like product information about your item XY."
The call agent instantly sees on the computer screen:
"Item XY consists of: ...... is used in ......., costs ......."
or:
"I want to sign up for your seminar ABC."
The call agent instantly sees on the computer screen:
"Seminar ABC is fully booked. Offer alternatives: Seminar XYZ on...."
Your call center leaders will prick up their ears: the patented SpeechAgent picks out content from telephone conversations and makes connections. Your agents are provided with additionally acquired information on their monitors without having to type in a question. This reduces error rates and increases the ability of your agents to advise callers.
It could look something like this:
"I would like product information about your item XY."
The call agent instantly sees on the computer screen:
"Item XY consists of: ...... is used in ......., costs ......."
or:
"I want to sign up for your seminar ABC."
The call agent instantly sees on the computer screen:
"Seminar ABC is fully booked. Offer alternatives: Seminar XYZ on...."
© 2009 SpeechConcept Sprachtechnologie
