The classic application ofspeech recognition andspeech synthesis, whose success can best be seen with the automated switchboard. A caller is connected right away after stating a name or department. There is the possibility to process even in peak call-times, compensate for staff shortages, pre-categorize calls, and guarantee 24 hour availability, for example for emergency services or with a voice mailbox. With SpeechOperator, new users can layout individual dialog courses without problems.