News

Computer voices will get emotional

22 Apr 2010

CereVoices® Gudrun and Alex are Germany’s new advanced synthetic voices for use on computers and other such devices – where high a user requires quality speech output. Developed with CereProc Ltd (UK), once more, the computer linguists of Speech Concept have proven their language skills: these CereVoices® are created from native, human voices and they sound exactly as the human would reading out the same text. CereVoices® can even show human emotions such as happiness, anger, sadness, or calmness.

SpeechConcept and CereProc seal Partnership

5 May 2009

The cornerstone has been placed for an international speech technology group to enter the German Text-to-Speech market. The computational linguistics specialists of German SpeechConcept have united with synthetic speech (TTS) and voice building experts of Scotland CereProc (see www.cereproc.com), to form a joint technological alliance, to bring both characterful and emotional voices to the German and Austrian market places.

There's no easier dialogue design

14 Oct 2008

Times of extensive dialogue programming are long gone: with SpeechConcept’s SpeechDesigner application server, users design their telephone dialogue itself. A user friendly interface is available in their web based software. All necessary functions of voice dialogues are already available in modules. The dialogue developer selects the modules, draws them on the design interface and connects them in correct sequence. Changes are easily made and require no programming skills. The caller navigates through the telephone menu in his natural language. Thanks to a patented procedure, voice recognition is steadily improving. Speech synthesis convinces by most natural output quality. Several voice profiles are available. Established TTS-Engines can be integrated, and customized voices (so-called Corporate Voices) are also offered.

A voice computer to be happy with

16 Apr 2007

Up to now, voice controlled phone conversations could be annoying. Too poor recognition, too bad pronounciation, to the opinion of many callers. On top, domain providers were struggeling with designing sophisticated call flows: strictly predetermined sentences had to be answered with specified instructions. Alterations required substantial programming. SpeechConcept is now launching an application server to overcome these obstacles and to revolutionize the voice market. Designing individual call flows is as easy as 1,2,3: by means of a user friendly web based PC interface, all options of a phone call are defined and altered. Simple icon drag-and-drop determines the greeting with a male or female voice, the process of the call, forwarding, or any other options. Changes are just as easy and require no programming skills.

SpeechAgent is all ears

12 Feb 2007

Customer data on the screen upon incoming call is state-of-the-art in today’s contact centers. What’s new is the option to process spoken information from phone conversations. The patented “SpeechAgent” software from SpeechConcept recognizes the context of conversation and provides valuable information to support the call agent. While listening to the caller, the agent can already see a suggested answer on his screen. SpeechAgent is based on a speech recognition process with a large background vocabulary. Additional customization to individual requirements results in best recognition rates. Remarkable feature: multiple information can be processed in parallel.